Shipping, Delivery & Assembly

*** SHIPPING PROMOTIONS ***
Our Free Shipping promotion applies to orders over $100.

Due to factors that affect freight shipping requirements, orders containing only case goods (such as dressers, nightstands, desks & bookcases) do not qualify for free shipping promotions and will incur standard shipping charges ($49 - $350). Case goods ordered along with qualifying items such as beds and bed combinations qualify for free shipping promotions.

Maxtrix delivers anywhere within the contiguous U.S. Here's what to expect once you place your order:

PROCESSING
Once we receive your order, it typically takes 5 business days for processing, picking & packing before it ships from our warehouse in South Carolina. A text or email shipping notification is sent when your order ships. Expedited processing + shipment is available (select during checkout).

TRANSIT
Most Maxtrix Kids orders are required to ship via freight (large furniture items cannot be shipped UPS Ground, FedEx Ground or USPS). The freight delivery process differs significantly from small package deliveries.

Freight transit times vary based on delivery destination. The further from our warehouse & freight carrier hub in the Carolinas, the longer the transit time. East Coast destinations typically take 10-15 business days. Orders shipping to the Mid West, West Coast and Rural areas should anticipate 15-20 business days transit time. Please note all transit times are estimates only. Due to the nature of the freight shipping process, we are unable to guarantee delivery dates.

Once your shipment arrives in your local area; the freight carrier will contact you to schedule a delivery appointment. Delivery times are generally Monday through Friday 8:00 am - 5:00 pm.

*Maxtrix furniture components are made from solid hardwoods and can be heavy - we recommend having 2 adults present to carry items into your home. Depending upon the size of your order, shipments may come on a pallet.

Delivery options do not include assembly service. See Details about Assembly Services.

FREIGHT SHIPPING METHODS
Standard Outside - Your order will be delivered to the first dry area outside of the home. A delivery appointment will be scheduled in advance & signature is required at time of delivery. This method is delivery only, no additional services are included.

Threshold - Your order will be delivered into the first door of your choice (garage, inside front door or porch)A delivery appointment will be scheduled in advance & signature is required at time of delivery. This method is delivery only, no additional services are included.

* BEYOND POINT DELIVERY (BPD):  In some cases, our freight carriers may deem a certain area, based on location, to be a 'beyond point' or 'remote' delivery location'. This is because the freight carrier does not perform regular deliveries in these areas and as a result, an additional fee will be applied..

BACKORDERS
Items that are temporarily out of stock and expected back in stock within 30-60 days are available for backorder or pre-order. For more information on an item’s anticipated ship date, please contact customercare@maxwoodfurniture.com

All orders ship complete; so any order containing a backordered item or component will only ship once the backordered item is available. Tracking information and order status will be provided once the completed order ships.

Significant changes to the expected in-stock dates of backordered items will be communicated to the customer. Orders may be modified or canceled up to 48 hrs before shipment leaves our warehouse.

Delivery

Once your shipment arrives in your local area; the freight carrier will contact you to schedule a delivery appointment. Delivery times are generally Monday through Friday 8:00 am - 5:00 pm.

RECEIVING YOUR SHIPMENT

Most carriers require that an adult receive and sign for the shipment – deliveries cannot be left unattended.

When your delivery arrives, please inspect and sign for each piece of your shipment. Our warehouse crew will have packed your order with TLC, but accidents can happen during freight transit. It's important to carefully look over each piece of your shipment.

In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt and take a photo of the damage. Then contact us for assistance at customercare@maxwoodfurniture.com - we’ll resolve any problems quickly and easily.

Please do not refuse your delivery – this will make it more difficult and time consuming to identify and resolve any issues with an order.

ASSEMBLY

Delivery options do not include assembly service.

Unfortunately, Professional Assembly is not currently available directly through Maxtrix Kids.

For customers located in the Greater New York City area, we are pleased to have a trusted third-party provider of Professional Assembly Services. If you are interested obtaining more information, please chat, call or email our Customer Service team.

SELF-ASSEMBLY

Maxtrix® furniture requires assembly and can certainly be self-assembled. Two adults are recommended for self-assembly. Time and effort for assembly varies depending upon which bed model you order (i.e. a simple day bed is quick & easy, while a quadruple bunk with staircase may take a while longer).

Maxtrix® furniture ships with detailed assembly instructions and all of the hardware needed. Hardware packs should be attached to a strip of red tape labelled "HARDWARE", which is located along the end flap of the box. 

A hex wrench is included, but you may prefer to use a screw driver or power drill. Power drills should be set to a low setting to prevent damage to the wood or strip any cross dowels, bolt nuts or metal inserts.

We recommend that you open one box at a time, in the order of the instructions.

Item #20010 Leg Bolt Set leg bolts are typically packaged with the LADDER or STAIRCASE box. If your order includes a staircase, the leg bolts will usually be taped inside a drawer or to the underneath of the unit.

Core Bed Assembly
Rock Lock Installation