Terms & Conditions

PAYMENTS
Payment is taken at the time orders are submitted.

ORDER CHANGES
Orders received during standard business hours 8:30 am – 5:00 pm Monday – Friday typically begin processing immediately. Orders received outside business hours begin processing the next business day.
To request an order change, please email us within 24 hours of placing your order. We will make every effort to accommodate order changes, but please note that not all change requests can be accommodated.
Orders which have been processed and shipped cannot be changed or cancelled.
If shipping address submitted with the order to be changed for any reason after shipment, re-routing fees and/or administration fees may apply.

ORDER CANCELLATIONS
Orders received during standard business hours 8:30 am – 5:00 pm Monday – Friday typically begin processing immediately. Orders received outside business hours begin processing the next business day.
To request an order cancellation, please email us within 24 hours of placing your order. We will make every effort to accommodate cancellations, but please note that not all cancellation requests can be accommodated.
Orders which have been processed and shipped cannot be changed or cancelled.

SHIPPING
Once you place your order, it takes 3-5 business days to be processed and prepared before it ships from our warehouse.
Some items ship Ground, most ship via a Freight carrier to make sure they arrive undamaged. Transit times are several days for Ground shipments and can take a few days longer 5-10 business days transit for Freight shipments, depending upon location. Freight carriers will contact you to schedule a delivery appointment. Delivery times are Monday through Friday 8:00 am – 5:00 pm.
When your delivery arrives, please carefully inspect and sign for each piece of your shipment.
Please note that because beds are solid wood, the boxes can be heavy. Please arrange for two adults for moving and bed assembly.

ORDER ERRORS OR DAMAGED SHIPMENTS
Our warehouse crew will have packed your order appropriately for freight shipment, but accidents can occasionally happen during shipping or freight transit. Please inspect each piece of your shipment upon receipt.
In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt if applicable and and take a photo of the damage. Then please contact us for assistance to quickly and easily resolve anything that may have gone wrong.

UNDELIVERABLE AND REFUSED DELIVERIES
Ground packages generally do not require a delivery signature; freight shipments require an adult to be present to receive, inspect and sign for the delivery.
Undeliverable, missed or refused deliveries that are returned to our warehouse, but rescheduled for delivery may incur additional applicable shipping or freight charges.
Deliveries refused or not scheduled for re-delivery within 10 days of notification will be considered abandoned and returned to our facility without refunds or credits.

RETURNS
Your satisfaction is our priority; if anything is not right with your order, please contact us and we'll work with you to make it right.
If a return is necessary; returns of new, unused and undamaged items can be accepted within 30 days.

Returned items must be shipped via the same freight carrier & service by which they were delivered. (Many furniture items cannot be shipped via UPS ground, FedEx Ground or USPS.) Original packaging is preferred but if that is no longer available, please ensure that the item is packaged properly to prevent damage during return freight transit.
Please contact us for a return shipment authorization and address/delivery details to our warehouse. When a return will be shipping via freight carrier, please to provide a photo before the return can be authorized. This can be as simple as a cell phone pic - we just need a “before” picture in case there is any damage to the item in transit back to us.

On the return shipping label/Bill of Lading, please indicate the provided return authorization number.

Upon receipt of returned items item in good, undamaged, re-sellable condition; a refund will be issued.

REFUNDS
Refunds will be processed within 5 days of order cancellation for unshipped orders. Refunds for returned items will be dispersed within 5-7 days of our receiving the merchandise, provided items are received in good condition as determined by Maxtrix and Maxwood Furniture, Inc. Additional shipping and restocking fees may apply.
Refunds can not be issued for cancellations due to delivery or transportation delays.
Certain items cannot be refunded such as: including clearance items, final sale items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”
Refunds will be applied to the same credit card, debit card, or other form of payment used in the original transaction.

SALE ITEMS
Sale or markdown products may use or include previous versions of Maxtrix components & items. System fit are guaranteed as will all Maxtrix products; but slight variations in style or function may exist.

All SALE items are Final. Sale items may not be returned, exchanged or refunded.

VARIATIONS
Please note that since devices, computers and displays can vary and be calibrated differently, finish colors viewed online may differ from the actual product. Samples are available so that you can see finish colors.
Wood is unique, variations in grain, color, fit & finish are normal and to be expected. Wood is porous and will expand and contract due to humidity changes in the home. Changes in temperature or humidity can cause joints to open & close and/or wood to warp and crack. Extreme changes may also cause moisture to become trapped under the finish and cause cracking & peeling. As wood expands and contracts it may cause cracking in the joints of painted furniture which is considered normal and unavoidable. Replacement parts are available on a case by case basis.

ERRORS & INACCURACIES
Best efforts are made to ensure accuracy of information and prices on our website, promotional materials and communications. However, Maxtrix and Maxwood Furniture, Inc. reserve the right to amend any pricing, typographical and/or human or technical errors on our website or materials. Errors discovered in items which have been ordered will be communicated as soon as possible along with the option of reconfirming an order at the correct price or canceling it. If we are unable to contact a customer regarding an error, we will treat the order as canceled.