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Changes, Cancellations & Returns

ORDER CHANGES
To request a change, please reply to your original order confirmation email within 24 hours of placing your order. Any changes to address while orders are in transit may incur administrative or rerouting fees.

ORDER CANCELLATIONS
To request a change or cancellation, please reply to your original order confirmation email within 24 hours of placing your order. Please Note: orders which have shipped cannot be cancelled and will be treated as a return. Costs associated with returning canceled orders and shipments will be the responsibility of the customer.

RETURNS

Returns of new, unassembled, unused and undamaged items will be accepted within 30 days of delivery receipt. To initiate a return, please complete the Return Request Form.

Returned items must be shipped at the expense of the customer via the same carrier and service by which they were delivered. Original packaging is preferred, but in the event it is no longer available, please ensure items are packaged properly to prevent damage during return transit. 

Once we receive your return and ensure that they are in good shape, we will issue your refund minus the 20% restocking fee. If you opt for store credit, we will waive the 20% restocking fee.

FINAL SALE ITEMS

Mattresses are final sale. All SALE items are final. Sale items and mattresses may not be returned, exchanged or refunded.

Sale or markdown products may use or include previous versions of Maxtrix components & items. System fit are guaranteed as will all Maxtrix products; but slight variations in style or function may exist.