Product Questions

What is a loft bed?

A loft bed is a bed of any size that is lifted off the ground. Loft bed heights very from low, mid/medium, high and ultra-high. To determine what size loft bed is best for your child, browse our guidelines here.

Can bunk beds be separated?

Yes! One of the great things about Maxtrix beds is that they can be customized as often as you need! Each of our bunk beds can be separated into individual beds, stacked higher, reconfigured into a corner loft bunk or lofted to put a desk and storage underneath. With our patented Rock Lock the options are endless and our Design Team is always here to help with any reconfigurations.

What kind of mattress for bunk beds?

A low-profile mattress will maximize sitting height. When used on the bottom bunk, a low-profile mattress means more space between top + bottom beds. For a raised bed (top bunk or loft bed), a low-profile mattress provides the greatest clearance between bed and ceiling and makes the best use of guardrail safety. Shop our low-profile mattresses here.

How tall is a bunk bed?

Our bunk beds come in three heights: low, medium, and high. Each bunk bed has varying under-bed heights that allow for headroom between the two beds. Ceiling height should be considered when determining a bunk bed. Need help choosing a bunk bed height? Check out our guidelines here.

What size bed should I buy for my child?

Need help deciding which size bed is right for your child? Here’s what we recommend:

Toddler (2, 3, 4 or 5 years old)
Twin or Twin XL
Young child (6, 7. or 8 years old)
Twin or Twin XL
Middle childhood (9, 10, or 11 years old)
Twin, Twin XL or Full
Young teens (12, 13 or 14 years old)
Twin XL, Full or Full XL
Teenagers (15, 16, or 17 years old)
Twin XL, Full, Full XL, or Queen
Adult (18+ years old)

Twin XL, Full, Full XL, or Queen


Is this bed customizable?

Absolutely! Each of our beds are 100% customizable. From entry options, bed ends, to color combinations you can customize as little, or as much as you like.

What size mattress should I purchase?

Please refer to our Fit & Measurement Guide for assistance choosing the right size mattress for your bed.

Can you send the instructions for this bed?

Assembly instructions and/or videos can be accessed in your customer account. You can also locate start to finish assembly instructions here. If the product you are looking for isn’t listed, please submit a request here and our Customer Care team will respond as soon as possible.

What are the dimensions for this bed? (under-bed height or component measurements (slide, staircase, angle ladder etc.)

Dimensions can be found on each product listing page under the Dimensions section (right above Customer Reviews). If the dimensions you are looking for are not listed, you can email our Customer Care team at customercare@maxtrixkids.com or chat with them for further assistance.

Can I make bunks beds into 2 separate beds later when my kids decide they don't want to share anymore?

Yes! Maxtrix® is a system - that means you can convert the bed you like today into a different configuration tomorrow, just by adding different component pieces. You can reconfigure any of our beds, and our Maxtrix® Customer Care team will be there to help with what components you may need to complete your conversion

Are your ladders and staircases reversible?

Yes! You can decide on which side you want to put the entrance - all our entry options (including ladders and staircases) are completely reversible.

Will my natural finish bed color look the same as pictured on the website or other natural finish beds purchased at different times?

No. Please remember that when purchasing fine wood furniture, no two pieces of wood are identical. There may be variations in grain character and color shade. We generally use Maple or White Birch in our natural finish, and these materials have been specifically selected because of their durability but also ability to keep the shade of color. That being said – wood is a natural material and will be affected by air, light, moisture, and temperature variations.

Is it difficult to assemble your beds? Do you offer assembly service?

All our furniture comes with assembly instructions and all hardware required to build the bed. We can also assist in assessing degree of difficulty depending on which model you would be interested in (I.e. A simple low loft is easy and quick, a quadruple bunk with staircase may take a bit longer) Just give us a call or start a chat for questions regarding a specific bed. Some of our delivery partners may offer in-home assembly for an additional cost. Please chat or email our customer service team to confirm availability in your area.

What tools are needed for assembly?

Most of the tools that you will need to assemble our product will be included with your Maxtrix® purchase. Additionally, you may need a screwdriver (we recommend a power drill set to a low setting) to screw wood screws into pilot holes (pre-drilled guide holes).

With most bed hardware kits we enclose a hex wrench which we recommend using, but we have also enclosed drill bits so that you may use a power drill to tighten our bolts – again we recommend setting the power drill to a low setting in order not to damage the wood or strip any cross dowels, bolt nuts or metal inserts. The assembly instructions will be included with the product and will guide you through the assembly process.

Are your mattress covers washable or waterproof?

The breathable cotton mattress covers used on our mattresses are easy to remove and are machine washable. The mattress covers are not waterproof.

Do I need a bunkie board or box spring with a Maxtrix mattress?

No. With our sturdy 14 slat system, our mattresses are designed to offer the comfort and support kids need without requiring a bunkie board or box spring.

Are your mattresses fire retardant?

Yes, each Maxtrix premium memory foam mattress is made with a fire-retardant sock liner. Please note that b damaging the fire sock it will void the warranty.

Are your mattresses CertiPUR-US certified?

Yes, all Maxtrix mattresses are CertifPUR-US certified. This means our foam is made without formaldehyde, mercury, lead and other harmful chemicals or heavy metals. Each of our mattresses are low VOC, contributing to a clean and healthy sleeping space.

Product Safety

Are these beds Greenguard certified?

We value safety above all else at Maxwood Furniture. Because of this, our products are tested yearly by an independent, 3rd party organization. Our testing requirements are comparable to the Greenguard certification and test for heavy metals, formaldehyde, and VOC. Due to the rigorous testing we have in place, we do not feel we require the additional Greenguard certification.

Is there a weight limit for your beds?

Our standard size beds (twin and full) have a weight limit of 800 pounds (double the required safety standard!) and our XL and queen size beds hold up to 2,000 pounds thanks to an additional metal safety rod under each bed.

How safe are Maxtrix Beds?

Please refer to the Safety section on the About Us page for a full comparison of Maxtrix® safety standards and test results vs. federal standards.

What is in your stains, glues and finishes?

All our finishes and glues are tested and comply with current US standards (incl. ASTM, EN71 and CPSIA standards). Our products also comply with European EN747, EN71 and Reach XVII Safety standards. Our products comply with current regulations for contents of heavy metals (incl. lead), toxins, formaldehyde, and volatile organic compounds. We require our suppliers to test their finishes with accredited 3rd party testing laboratories and furnish certification documents to prove this. In addition, we conduct our own yearly testing of the same finishes with our own 3rd party accredited laboratories for double verification. We use water-based glues only.
Our Natural and Chestnut finishes for Maxtrix® are well documented, tested, have a long history of use, and are the most used finishes in the industry.
Our White finish is an acrylic finish and is equally well tested and documented. It is a very expensive finish, as it stays white for very long. Most white finishes will have a tendency to “yellow” over time as the finish oxidizes, however our acrylic finish will stay white for longer.

Where is your furniture manufactured?

Our Beds, Furniture and Soft goods are manufactured in our own factory in Vietnam. All our people, processes and equipment are specifically trained to make our unique products as well and efficiently as possible. Our Mattresses are designed and made in the USA. For additional information regarding our Factory and the Maxtrix® story, please view the About us section of the website.

What are the care instructions for the Maxtrix fabrics?

All our fabrics are made of 100% cotton and have been pre-washed several times. Our wash instructions are as follows:

  • 100% Cotton
  • Hand wash separately
  • Do not bleach
  • Dry Flat
  • Low Iron
  • Do Not Dry Clean

Is there a fire barrier on your mattresses?

Yes, our mattresses are manufactured with a fire-resistant barrier/padding product. Unlike many other mattress manufacturers, we do not spray the surfaces of our mattresses with chemicals to make them fire resistant - it's the internal barrier and padding that make them safe. It consists primarily of fire-resistant rayon fibers. The fiber has been treated to be fire retardant and blended with fire resistant rayon. Both layers of the fiber blends contain a minimum of low melt synthetic fibers. All our mattresses comply with ASTM 16 CFR 1632 & 1633 which meets or exceeds the Cigarette Ignition Resistance and Open Flame Resistance tests.

How to Keep Your Maxtrix® Looking Brand New

Maxtrix® furniture is finished with a fine lacquer top coat which adds to its beauty and helps preserve the chosen color. No wood or wood finish is indestructible and you must provide regular care and maintenance.

  • Clean up spills immediately, as all liquids will damage lacquer finishes.
  • Never use cleaners that contain ammonia, abrasives, silicone or acetone, as these chemicals will damage lacquer finishes.
  • Avoid placing rubber or plastic on wood furniture, as their ingredients can react with lacquer finishes.
  • Rubber feet found on the bottoms of radios, clocks, pencil sharpeners, staplers, lamps, etc. should be changed to felt.
  • Avoid direct sunlight, as sunlight causes fading.
  • Do not write, drag, drop or place heavy items directly on surface, as all woods can be damaged.
  • Periodically check and re-tighten any hardware as necessary. Do not over-tighten.
  • Natural Hardwoods are UNIQUE - Expect some variation in grain, color, fit, and finish. Natural hardwoods are porous and will expand and contract due to humidity changes in the home.

Shipping & Delivery

Please see our Shipping page for details about shipping and our Delivery and Assembly page for details about Delivery & Assembly options.

How long is the backorder/pre-order for this bed?

Backorders and/or pre-orders vary by product. To be the first to know when a product is in stock, please sign up for notifications on the product page. By purchasing a backorder or preorder item you are securing a product and will be the first to receive it once it becomes available. You can refer to your customer account for updated details regarding your order.

When will my order be shipped?

Information about your order can be found in your customer account. Please log in to view order details.

Do you ship to Canada?

We do not currently ship to Canada. We are partnered with retailers in Toronto and Ottawa who sell Maxtrix products. Store locations can be found here.

I need replacement parts.

If you have missing or damaged parts and hardware, or if you need a customized hardware replacement kit you can fill out this form and we’ll get it shipped out ASAP!


If your question has not been answered above, chat with us or send us an e-mail at customercare@maxtrixkids.com.