FAQ

If your question is not answered below give us a call at 1-877-776-3388 or send us an e-mail at customercare@maxwoodfurniture.com

Please see out Shipping page for details about Shipping. Please see our Delivery and Assembly page for details about Delivery & Assembly options.

Is there a weight limit for your beds?
Each bed has a weight limit of 800 lbs. (that's double the required safety standard!)

Can I make bunks beds into 2 separate beds later when my kids decide they don't want to share anymore?
Yep! Maxtrix® is a system - that means you can convert the bed you like today into a different configuration tomorrow, just by adding different component pieces as you require them. You can re-configure any of our beds, and our Maxtrix® Customer Service Team can help you on how to do it, and what components you may need to complete your conversion.

Are your ladders and staircases reversible?
Yes! You can decide on which side you want to put the entrance - all of our ladders and staircases are completely reversible.

Is it difficult to assemble your beds? Do you offer assembly service?
All our furniture comes with assembly instructions and all hardware required to build the bed. We can also assist in assessing degree of difficulty depending on which model you would be interested in (I.e. A simple low loft is easy and quick, a quadruple bunk with staircase may take a bit longer) Just give us a call or start a chat for questions regarding a specific bed. Some of our delivery partners may offer in-home assembly for an additional cost. Please chat, call or email our customer service team to confirm availability in your area.

What tools are needed for assembly?
Most of the tools that you will need to assemble our product will be included with your Maxtrix® purchase. Additionally you may need a screw driver (we recommend a power drill set to a low setting) to screw wood screws into pilot holes (pre-drilled guide holes).

With most bed hardware kits we enclose a hex wrench which we recommend using, but we have also enclosed drill bits so that you may use a power drill to tighten our bolts – again we recommend setting the power drill to a low setting in order not to damage the wood or strip any cross dowels, bolt nuts or metal inserts. The assembly instructions will be included with the product and will guide you through the assembly process.

How safe are Maxtrix Beds?
Please refer to the Safety section on the About Us page for a full comparison of Maxtrix® safety standards and test results vs. federal standards.

What is in your stains, glues and finishes?
All our finishes and glues are tested and comply with current US standards (incl. ASTM, EN71 and CPSIA standards). Our products also comply with European EN747, EN71 and Reach XVII Safety standards. Our products comply with current regulations for contents of heavy metals (incl. lead), toxins, formaldehyde and volatile organic compounds. We require our suppliers to test their finishes with accredited 3rd party testing laboratories and furnish certification documents to prove this. In addition we conduct our own yearly testing of the same finishes with our own 3rd party accredited laboratories for double verification. We use water-based glues only.

Our Natural and Chestnut finishes for Maxtrix® are well documented, tested, have a long history of use, and are the most commonly used finishes in the industry.

Our White finish is an Acrylic finish and is equally well tested and documented. It is a very expensive finish, as it stays white for very long. Most white finishes will have a tendency to “yellow” over time as the finish oxidizes, however our Acrylic finish will stay white for longer.

Where is your furniture manufactured?
Our Beds, Furniture and Soft-goods are manufactured in our own factory in Vietnam. All our people, processes and equipment are specifically trained to make our unique products as well and efficiently as possible. Our Mattresses are designed and made in the USA. For additional information regarding our Factory and the Maxtrix® story, please view the About us section of the website.

Ordering

How do I order?
Orders may be placed online and will be shipped straight to you. If you prefer, visit a Maxtrix dealer in your area. Please chat, call or email our customer service team for help ordering.

How long will it take to receive my order?
Once we receive your order, it takes approximately 5 business days to be processed before it ships from our warehouse in SC. Freight transit typically takes 10 business days depending upon delivery location (the further from our warehouse & freight carrier hub in the Carolinas, the longer the transit time). Delivery times are generally Monday through Friday 8:00 am – 5:00 pm.

Do you offer any financing or Layaway options?
We do! Learn more about financing here.

Maxtrix® Dealers

Where can I see a Maxtrix bed in person?
Please see our list of Maxtrix® Dealers to locate a store near you.

Does the warranty cover damaged bed components?
Yep!  In order to process your damage claim we ask that you please send us a picture of the damaged item along with detailed information documenting the reported issue. In addition, please provide us with a copy of the original sales receipt. At the discretion of Maxwood Furniture, the damaged product will be repaired or replaced at no cost to you.

Will my Natural finish bed color look exactly the same as pictured on the website or other natural finish beds purchased at different times?
No. Please remember that when purchasing fine wood furniture, no two pieces of wood are identical. There may be variations in grain character and also color shade. We generally use Maple or White Birch in our Natural finish, and these materials have been specifically selected because of their durability but also ability to keep the shade of color. That being said – wood is a natural material and will be affected by air, light, moisture and temperature variations.

Are fabrics covered under the warranty?
No. There is no warranty that covers the fabrics that we sell. These fabrics include mattress covers, pillow covers, curtains, and tents. Fabrics may vary slightly from one dye lot to the next. It is virtually impossible to exactly match fabrics ordered at different times, particularly if the first lot is exposed to air, light and temperature variations.

Mattresses & Fabrics

What are the care instructions for the Maxtrix fabrics?
All of our fabrics are made of 100% cotton and have been pre-washed several times. Our wash instructions are as follows:

  • 100% Cotton
  • Hand wash separately
  • Do not bleach
  • Dry Flat
  • Low Iron
  • Do Not Dry Clean

Is there a fire barrier on your mattresses?
Yes, our mattresses are manufactured with a fire resistant barrier/padding product. Unlike many other mattress manufacturers, we do not spray the surfaces of our mattresses with chemicals to make them fire resistant - it's the internal barrier and padding that make them safe. It consists primarily of fire resistant rayon fibers. The fiber has been treated to be fire retardant, and blended with fire resistant rayon. Both layers of the fiber blends contain a minimum of low melt synthetic fibers. All of our mattresses comply with ASTM 16 CFR 1632 & 1633 which meets or exceeds the Cigarette Ignition Resistance and Open Flame Resistance tests.

Keeping Your Maxtrix® Looking Brand New
Maxtrix® furniture is finished with a fine lacquer top coat which adds to its beauty and helps preserve the chosen color. No wood or wood finish is indestructible and you must provide regular care and maintenance.

  • Clean up spills immediately, as all liquids will damage lacquer finishes.
  • Never use cleaners that contain ammonia, abrasives, silicone or acetone, as these chemicals will damage lacquer finishes.
  • Avoid placing rubber or plastic on wood furniture, as their ingredients can react with lacquer finishes.
  • Rubber feet found on the bottoms of radios, clocks, pencil sharpeners, staplers, lamps, etc. should be changed to felt.
  • Avoid direct sunlight, as sunlight causes fading.
  • Do not write, drag, drop or place heavy items directly on surface, as all woods can be damaged.
  • Periodically check and re-tighten any hardware as necessary. Do not over-tighten.
  • Natural Hardwoods are UNIQUE - Expect some variation in grain, color, fit, and finish. Natural hardwoods are porous and will expand and contract due to humidity changes in the home.