Delivery & AssemblyOnce your shipment arrives in your local area; the freight carrier will contact you to schedule a delivery appointment. Delivery times are generally Monday through Friday 8:00 am - 5:00 pm.
RECEIVING YOUR SHIPMENT
Most carriers require that an adult receive and sign for the shipment – deliveries cannot be left unattended.
When your delivery arrives, please inspect and sign for each piece of your shipment. Our warehouse crew will have packed your order with TLC, but accidents can happen during freight transit. It's important to carefully look over each piece of your shipment.
In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt and take a photo of the damage. Then contact us for assistance at firstname.lastname@example.org - we’ll resolve any problems quickly and easily.
Please do not refuse your delivery – this will make it more difficult and time consuming to identify and resolve any issues with an order.
Delivery options do not include assembly service.
Maxtrix® furniture requires assembly and can certainly be self-assembled. Two adults are recommended for self-assembly. Time and effort for assembly varies depending upon which bed model you order (i.e. a simple day bed is quick & easy, while a quadruple bunk with staircase may take a while longer). Maxtrix® furniture ships with detailed assembly instructions and all of the hardware needed.
A hex wrench is included, but you may prefer to use a screw driver or power drill. For this reason, we have also enclosed drill bits to tighten bolts or set wood screws into pilot holes. Power drills should be set to a low setting to prevent damage to the wood or strip any cross dowels, bolt nuts or metal inserts.
When your order arrives, look for a box with blue tape that reads “Start Here”. We recommend that you open one box at a time, in the order of the instructions.
Item #20010 Leg Bolt Set leg bolts are typically packaged with the LADDER or STAIRCASE box. If your order includes a staircase, the leg bolts will usually be taped inside a drawer or to the underneath of the unit.
PROFESSIONAL ASSEMBLY SERVICES
Assembly Services are available at preferred rates for Maxtrix® customers through partners in many areas of the country. Please chat, call or email our customer service team to confirm availability in your area.
Please note assembly services are provided by third parties, not Maxtrix® employees.