Shipping

Maxtrix delivers anywhere within the continental U.S. Here's what to expect once you place your order:

PROCESSING
Once we receive your order, it takes 3-5 business days for processing, picking & packing before it ships from our warehouse in North Carolina. A text or email shipping notification is sent when your order ships. Expedited processing + shipment is available (select during checkout).

BACKORDERS
Items that are temporarily out of stock and expected to be back in stock within 30 days are available for backorder or pre-order. Backordered or pre-ordered items are clearly indicated and marked with the expected in-stock date on product pages and in the shopping cart.

All orders ship complete; so any order containing a backordered item or component will only ship once the backordered item is available. Tracking information and order status will be provided once the completed order ships. Any material changes to the expected in-stock dates of backordered items will be communicated to the customer. Orders may be modified or canceled at any time before shipment.

TRANSIT
Standard shipments are freight deliveries which differ significantly from small package deliveries. (Most furniture items cannot be shipped via UPS Ground, FedEx Ground or USPS.)

Transit time generally ranges from 5-10 business days depending upon delivery location (the further from our warehouse in the Carolinas, the longer the transit time). Expedited processing + freight shipment is available (select during checkout).

Once your shipment arrives in your local area; the freight carrier will contact you to schedule a delivery appointment. Delivery times are generally Monday through Friday 8:00 am - 5:00 pm.

DELIVERY OPTIONS
Freight Delivery (Standard)* Expedited Freight Delivery Threshold Delivery Room of Choice
$49-$75 +$99 $99 $149
3-5 Days processing + 5-10 business days transit anywhere in the continental US. Delivery outside the main entrance/driveway of your home.

Approximately twice as fast as standard shipping – only 2 business days processing + approximately 5 days freight transit. Delivery outside the main entrance/driveway of your home. 3-5 Days processing + 5-10 business days transit to most locations in the continental US. Delivery inside the main entrance of your home. 3-5 Days processing + 5-10 business days transit to most locations in the continental US. Delivery to your room of choice; unpacking and debris removal.
*Maxtrix furniture components are made from solid hardwoods and can be heavy - we recommend having 2 adults present to carry items into your home. Depending upon the size of your order, shipments may come on a pallet.

Delivery options do not include assembly service. See Details about Assembly Services.

SHIPPING PROMOTIONS
Due to factors that affect freight shipping requirements, orders containing only case goods such as dressers, nightstands, desks and bookcases do not qualify for most free shipping promotions and may incur standard shipping charges ($49 - $75). Case goods ordered along with qualifying items such as beds and bed combinations qualify for free shipping promotions.