Purchase and assembly far exceeded my expectations

"Ordered the Classic Twin XL over Queen Bunk Bed with stairs and the trundle bed. I am so very impressed with the order process, delivery process, customer service representatives, product quality, and just how easy the assembly was for this old man. This product is built so solid that nothing wobbled or moved once assembly was complete. I was a bit intimidated at first when I received the 18 cartons, but I took the time to thoroughly review the instructions not only for the part that I was working to assembly, but also for the next part so that I would understand where the instructions were taking me. Your patience will be rewarded in the end. I could have purchased a bunk bed from Rooms to Go for far less, but the purchase of this bunk bed is so worth the additional cost. Thank you to Tim and Tina for their assistance selecting the desired system and ensuring that received everything that was needed. They answered all of my questions. I am so happy with this purchase. My grandkids love it. Thank you."

— Ralph C. (5/5)

I did a lot of

"I did a lot of research looking for the sturdiest and safest bunks for my kids. Im so happy with the end result! They were easy to put together (my husband did it with help from our 6 and 3 year olds and it only took a couple of hours). They look great and I’m confident they’ll hold up to the wild boy behaviors."

— Katherine C. (5/5)

Excellent sturdy full bunk for

"Excellent sturdy full bunk for our growing kids. Easily supports adults too. We were missing one small bag of wood screws that company shipped to us and we did have to call once in putting it together (2 people took most of a day). I wish there were one single packet and not multiple assembly guides for each item, as assembly was a little more confusing and time consuming than anticipated. Still a great product though we would buy again. Looks beautiful and it seems better made than flimsier cheaper alternatives we considered."

— James W. (4/5)

I purchased a set of

"I purchased a set of xl twin bunks (high). The workmanship is superb quality; this is a really beautiful piece of furniture! Assembly took most of a day from unpacking the boxes to finished, ready-to-sleep in condition. The pieces were very well packed, meaning lots of packing material, so I would recommend unpacking in a different room from where you intend to assemble the bed, to make staging it all easier. Assembly was very straightforward because we started by watching the assembly videos on the maxtrix website. I highly recommend these! The video explanations were much clearer than the instruction booklets. The only part that was really confusing was adding the metal support bar. This was not addressed in the instructions, since the instructions were for a regular twin bed but the bar is introduced for xl and queen sizes, and we purchased xl twin. We wasted a lot of time figuring it out, doing it wrong, redoing it…. in the end we did not add the metal bar for the top bed of the set because we thought it would make the bed too heavy to lift up into position. This is the absolute most sturdy bunk set I’ve ever seen and it will be in our family for a long time!"

— Elizabeth K. (5/5)

"Several parts missing, took forever to get the parts needed. Huge boxes and half built bed everywhere. Customer service unresponsive."

— Jennifer (1/5)

Everything arrived on a pallet

"Everything arrived on a pallet in good condition. There were a lot of pieces to assemble, but instructions were fairly easy to follow and it came together to be rock solid! Our 3-year-old twin granddaughters love it and it is now their personal jungle gym as well as sleep center!"

— Sheila P. (5/5)

Bunk Beds

"Could not be more pleased with our purchase of the purchase of the Classic Twin XL bunk beds (2). From ordering to delivery to assembling & the quality of the beds everything went smoothly. Thank you for a great product."

— Brenda F. (5/5)

"Solid construction but instructions were not easy to follow. There were 3 separate sets of instructions which overlapped and some rework was necessary. A youTube video would have been helpful."

— Brian (4/5)

We are very happy with

"We are very happy with the bed and our kids love it. The assembly was straightforward and the bed is quite sturdy. The only issue was with the delivery company, they missed the delivery window multiple times and one of the bed ends was delivered damaged, however the company sent out a new one."

— Andrea M. (5/5)

I don’t normally write reviews,

"I don’t normally write reviews, but I decided that I have to for this product. You never know what the quality will be like of an unassembled bed that you order over the internet. It is amazing! We had two of the construction guys that were building our new condo assemble it. They were extremely impressed too and said it was the best quality of bed that they had assembled. I promise you, you will love it! The queen bed with twin XL bunk and trundle is extremely cool! We got it so a whole family can sleep there or multiple grandkids."

— Stacy L. (5/5)