Warranty & Guarantee

Warranty

All merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers’ responsibility. Items or parts found to be defective will be repaired or replaced without charge. The decision to repair or replace an item is at the sole discretion of Maxwood Furniture, Inc.

The warranty applies to what is considered to be normal household use and does not apply to purchases for resale, commercial, institutional or rental uses. Any damage that is a result of improper handling and any form of misuse, negligence, or accidents resulting in damage to the product is not covered under the Maxwood Furniture, Inc. warranty. The warranty is available only to the original purchaser who obtained the product from an authorized Maxwood Furniture, Inc. dealer or directly from Maxwood Furniture, Inc. The warranty is not valid for the purchase of floor models or “as is” products that were sold in a distress or going-out-of-business sale. Any modifications made to the product by the purchaser will void the warranty.

In order to utilize this warranty, the consumer is to report any damage or defect to the dealer (if purchased from an authorized dealer). If the product was purchased directly from Maxwood Furniture, Inc., the consumer is to report the claim to customercare@maxwoodfurniture.com. The customer is to provide the original sales purchase receipt, description of the reported issue and pictures documenting the said damage or defect to the product. Maxwood Furniture, Inc. will work directly with the authorized dealer to resolve all problems that are reported by the original purchaser unless the purchase was made directly from Maxwood Furniture, Inc. and this matter will be resolved with a Maxwood Furniture, Inc. associate through email correspondence.

Within one (1) year of the original purchase date Maxwood Furniture, Inc. will pay the expenses related to the transporting of merchandise for a warranty claim (this does not include packaging or labor cost). Any time a claim is reported after a year from the purchase date, all expenses related to packaging, labor and shipping of replacement damaged or defective parts will be the responsibility of the original purchaser.

Bed & Parts Warranty

At Maxwood Furniture, Inc. we stand behind the quality of our furniture and offer a five year (5) warranty on our products. Our warranty covers all main bed components which are utilized to create our innovating bed systems.

Case good Warranty

Case goods are covered under a one (1) year warranty. Case goods are defined as being bookcases, dressers, desks, hutches and bedside storage items. The one year warranty for Maxwood Furniture, Inc. case goods applies under the same standards as the five year warranty, with the sole difference being the longevity of the warranty.

Fabric Warranty

The fabrics sold at Maxwood Furniture, Inc. do not receive warranty coverage.

Mattress Warranty

We do provide a warranty on our mattresses, but this warranty operates in a manner slightly different than that which is utilized for other Maxwood Furniture, Inc. products. The warranty applied to our mattresses is a ten (10) year prorated warranty which means that the value of the warranty will decrease by 10% with each year that passes from the original purchase date. After ten years, the warranty on our mattress will expire.

*Any product shipped outside the Continental U.S., the customer assumes complete responsibility and liability for damaged and/or defective products, including the cost of shipping.