Warranty & Guarantee

Warranty

All merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers’ responsibility. Items or parts found to be defective will be repaired or replaced without charge. The decision to repair or replace an item is at the sole discretion of Maxwood Furniture, Inc.

The warranty applies to what is considered to be normal household use and does not apply to purchases for resale, commercial, institutional or rental uses. Any damage that is a result of improper handling and any form of misuse, negligence, or accidents resulting in damage to the product is not covered under the Maxwood Furniture, Inc. warranty. The warranty is available only to the original purchaser who obtained the product from an authorized Maxwood Furniture, Inc. dealer or directly from Maxwood Furniture, Inc. The warranty is not valid for the purchase of floor models or “as is” products that were sold in a distress or going-out-of-business sale. Any modifications made to the product by the purchaser will void the warranty.

In order to utilize this warranty, the consumer is to report any damage or defect to the dealer (if purchased from an authorized dealer). If the product was purchased directly from Maxwood Furniture, Inc., the consumer is to report the claim to customercare@maxwoodfurniture.com. The customer is to provide the original sales purchase receipt, description of the reported issue and pictures documenting the said damage or defect to the product. Maxwood Furniture, Inc. will work directly with the authorized dealer to resolve all problems that are reported by the original purchaser unless the purchase was made directly from Maxwood Furniture, Inc. and this matter will be resolved with a Maxwood Furniture, Inc. associate through email correspondence.

Within one (1) year of the original purchase date Maxwood Furniture, Inc. will pay the expenses related to the transporting of merchandise for a warranty claim (this does not include packaging or labor cost). Any time a claim is reported after a year from the purchase date, all expenses related to packaging, labor and shipping of replacement damaged or defective parts will be the responsibility of the original purchaser.

Bed & Parts Warranty

At Maxwood Furniture, Inc. we stand behind the quality of our furniture and offer a five year (5) warranty on our products. Our warranty covers all main bed components which are utilized to create our innovating bed systems.

Case good Warranty

Case goods are covered under a one (1) year warranty. Case goods are defined as being bookcases, dressers, desks, hutches and bedside storage items. The one year warranty for Maxwood Furniture, Inc. case goods applies under the same standards as the five year warranty, with the sole difference being the longevity of the warranty.

Fabric Warranty

The fabrics sold at Maxwood Furniture, Inc. do not receive warranty coverage.

Mattress Warranty

We do provide a warranty on our mattresses, but this warranty operates in a manner slightly different than that which is utilized for other Maxwood Furniture, Inc. products. The warranty applied to our mattresses is a ten (10) year prorated warranty which means that the value of the warranty will decrease by 10% with each year that passes from the original purchase date. After ten years, the warranty on our mattress will expire.

*Any product shipped outside the Continental U.S., the customer assumes complete responsibility and liability for damaged and/or defective products, including the cost of shipping.

Guarantee

When you buy Maxtrix®, you have our guarantee that we will keep manufacturing or stocking our bed components and leg kits you need to alter your bed, for at least 5 years after your first purchase. Our bed is part of a system! The best reason to get a Maxtrix® bed is BECAUSE you can adapt the bed to your child’s needs when you need to, in an economical way.

We, therefore, vow to keep the dimensions and shapes of the beds and leg kits for a 5 year minimum after you have purchased your bed. We will continue to innovate and add great new ideas, designs and solutions so your choices will continue to expand and styles and finishes will stay up to date.

Maxtrix® is dedicated to Kids. Our core value is safety. We will always stay committed to safety and quality in all we do. Any new products or improvements to existing products will go through several 3rd party accredited testing laboratories as well as through our own established rigorous testing protocols and we will ensure we only sell products that have 3rd party approved certifications passing all mandatory tests.

Maxtrix® is a high quality product. We believe that the only way you can credibly offer a system is to build it on quality components - otherwise it won't last as long as you need it to! We guarantee that our quality standards will remain high and we will continue to manufacture to the standards of quality you expect from a Maxtrix® branded product.

Wood Furniture Care

Wood furniture is finished with a fine lacquer top coat which adds to its beauty and helps preserve the chosen color. No wood or wood finish is indestructible and you must provide regular care and maintenance.

  • Clean up spills immediately, as all liquids will damage lacquer finishes.
  • Never use cleaners that contain ammonia, abrasives, silicones or acetone, as these chemicals will damage lacquer finishes.
  • Avoid placing rubber or plastic on wood furniture, as their ingredients can react with lacquer finishes.
  • Rubber feet found on the bottoms of radios, clocks, pencil sharpeners, staplers, lamps, etc. should be changed to felt.
  • Avoid direct sunlight, as sunlight causes fading.
  • Do not write, drag, drop or place heavy items directly on surface, as all woods can be damaged.
  • Periodically check and retighten any hardware as necessary. Do not over-tighten.

Wood is unique - Expect varations in grain, color, fit & finishing

Wood is porous and will expand and contract due to humidity changes in the home. Changes in temperature or humidity can cause joints to open & close and/or wood to warp and crack. Extreme changes may also cause moisture to become trapped under the finish and cause cracking & peeling. As wood expands and contracts it may cause cracking in the joints of painted furniture which is considered normal and unavoidable. Standard painters caulk is easy to use and works well as a concealer.

The color and finish you see online may not match the actual finish you receive for many reasons including your computer monitor, seasonality, graining and texture. Please ask us or visit our store for a color sample prior to ordering.

Catalog Dimensions

Every effort is made to maintain current and accurate descriptions, sizes and prices. The information contained on this website is provided as accurately as known, however the accuracy is not guaranteed. Measurements are generally within 1/2". If you require exact dimensions of an item, please contact us.